In fact, live chat is expected to continue to grow by as much as 87% in the next 12-18 months. Customers prefer live chat over any other contact channelĪlthough it’s been around since the 1970’s, live chat’s popularity is growing. So, let’s take a closer look as we uncover 25 live chat statistics for you.Īnd unlike other lists, these live chat stats are always kept up to date. Since launching SuperOffice Chat in 2017, we've helped thousands of companies use chat to communicate with their customers. It's also given us access to data and insight on how business and consumers rate, feel and respond to live chat tools. The good news is that companies that do use chat to communicate with their customers see numerous benefits, including increased sales, satisfaction and service. Therefore, if you don’t offer live chat on your website, then you’re essentially ignoring your customers.Īnd that’s the fastest way to lose business! Today, more than 41% of customers expect live chat on your website.įor customers that visit your website on a mobile device, this number is as high as 50%.
There are several ways to do this, but the easiest way is to simply listen to what your customers want. In addition to phone and email, it was seen as an optional customer service offering.Ī new breed of B2B buyer is forcing companies to adapt and digitally transform their business in order to meet their growing expectations.
We share 25 live chat statistics – including our own unique research - that shows you how live chat can generate leads, increase sales and improve the overall customer experience.Today, that is digitally and on your website via live chat. One of the most effective ways to “chat” with prospects and customers is to meet them in a channel they most prefer.The most challenging of all is that these buyers wants to communicate with you in real time. A new breed of B2B buyer is forcing companies to change how they communicate with them.
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